Contact us to find out more about how we can help your organization benefit from SMS Blasting.
Contact UsSMS Support
An easier, and more modern way to provide customer support.
Reduce call queues, average resolution times and transfer rates with SMS Support. Allow agents to provide support through SMS, utilizing a web portal that also handles emails, calls, and web chats. When a customer texts a keyword to your number requesting support for a particular reason, a ticket is created for the best-suited agent or routed to the best-suited department through our skill-based routing system.
Reduce Calls & Phone Queues
SMS Support eliminates the need for customers to call in or wait in a queue for common issues. This will reduce your telecom costs, and greatly improve your customer experiences.
Improve Avg. Resolution Times & Transfer Rates
By allowing customers to use keywords for particular issues, tickets are routed to the right agent or department to resolve the issue faster and on the first contact.
Features:
- Easy to use interface which provides support through SMS.
- Keywords allow for customers to be connected to the best-suited agent or department.
- View reports on average handle times specific to SMS Support.
Benefits:
- Improve customer experiences by providing an easy way to get support without having to call in.
- Reduce call queues and average wait times.
- Save on telecom costs by reducing incoming calls.
- Lower transfer rates and improve average resolution times by having the best-suited agent connected to each unique customer inquiry.