Scalable
10, 100 or 1,000 simultaneous calls. Let us plan for capacity so you can focus on communicating with customers.
Reliable
Multi-site geo-redundant architecture with a 100% uptime guarantee. Simple refund policy if we do not reach this goal.
Flexible
Able to integrate with CRM, CIS, Billing and other systems and to provide dynamic, data driven scripting and logic.
Secure
Our platform goes through regular vulnerability, penetration testing and security audits to ensure our clients' customer data is safe.
Hosted In Canada
Fully hosted in Canada, we ensure your customer data stays in Canada.
Our Services
Improve customer experience, reduce costs and downtime by leveraging cloud based contact center solutions such as IVR, SMS and cloud contact center.
Inbound IVR
Self service, call routing, queue callback. Professionally designed and recorded IVR based on decades of experience and best practices. Zero Downtime.
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Outbound IVR
Proactive customer communication including appointment reminders, customer surveys, payment reminders, outage notifications, and more.
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SMS
Two-way SMS Communication using short codes or Toll Free SMS. Notifications, reminders, alerts, including cross-channel bridging using SMS callback.
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Cloud Contact Center
Web-based platform to work with your existing infrastructure. Easy to navigate user interface, fully featured IVR, queue callback, 100% call recording, real-time reporting, and more.
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NuVoxx Solutions
N-hance your customer experience by leveraging NuVoxx solutions to measure customer experience or communicate more effectively with your customer base.
Learn moreExplore how we can help you by Business Need or by Industry.
NuVoxx services a range of verticals where cloud-sourcing IVR, SMS and contact center platform makes it easier for our clients to focus on their business. These include:
NuVoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us to reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior - they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are always responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Denny
Manager, Customer, Relations, Canadian Blood Services
We have been using the NuVoxx Cloud Contact Center for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at NuVoxx is committed to promptly resolving any reported technical issues and were available to provide both on-site training and support. I would recommend this service
Rosanna
Best Buy Canada Ltd.
N-hance the way you engage with your customers. Find out more 1-888-968-8699 or
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