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Eliminate customer queueing with SMS Callback.
With the increased use of mobile phones and tablets, there is simply no need to keep your customers waiting in line to speak to a representative. Connect your customer with an available agent quickly, by having the customer text a simple one-word message. For more specific requests, set up multiple keywords that connect your customer to different business functions.
Uses for SMS Callback include
- Marketing street campaigns in which customers send a message to receive a call with more information.
- SMS Blasts that require a text reply to speak to a live agent.
- Multiple keywords such as “refill prescription” or “technical support” to be instantly connected to the correct department.
- Place a number for customers to text for phone support on your website.