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Contact UsOutage IVR Designed for Hydro Companies
When the power goes out, have a plan to keep your customers satisfied and reduce incoming calls.
Specific to the Hydro industry, Outage IVR is important for keeping your customers notified, informed and satisfied. Having an outage IVR system ready will also effectively reduce your telecom charges. When the power goes out, Hydro companies see a large spike in calls from concerned homeowners, often looking to know when their power will be back on. By setting up an automated notification system, whether by SMS Blast, Voice Blast or pre-recorded message, you can keep your phone lines operational until the power goes back on.
Benefits
- Reduces calls to contact centre, clearing up phone lines and lowering Telecom charges.
- Increases customer satisfaction.
- Customizable messaging allows you to give real-time updates to your customers.