Contact us to find out more about how we can help your organization benefit from Look-ahead Routing.
Contact UsLook-Ahead Routing
Have your system evaluate routing conditions before transfering to a contact center.
Look-ahead Routing uses our advanced SIP Trunking services to improve your overall ability to handle large call volumes. Look-ahead Routing gives your system the ability to evaluate phone line circumstances before placing a call in a specific queue. It is critical for not congesting primary queues, and improves customer experience by optimizing call delivery.
Benefits
- Automatic call routing allows you to focus on managing your organization, instead of monitoring for potential technical issues.
- Is a stress-free solution in case of volume spikes or outages.
- Allows for the use of all available resources (agents, phone lines).
- Keeps your system from overflowing / crashing.
- Improves customer satisfaction through shorter queue times.