Managing a contact center is far from straight forward and definitely not easy, but it is rewarding when done right. The contact center manager’s main objective should be to ensure
When your business is focused on customer experiences, one of the important stats you track is FCR (First Contact or Call Resolution) rates. A major issue when it comes to
When you think “cloud contact center”, think a program or platform that is hosted on an internet server (just like how Google or Microsoft host our emails on their platforms)
